Terms & Conditions

Published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer

Name: [ TO CONFIRM ]
Designation: Grievance Officer
Email: [ TO CONFIRM ] (a dedicated address, e.g. grievance@maisoncahoot.com)
Phone: +91 97122 42300
Address: Cahoot, Surat, Gujarat, India
Hours: Monday to Friday, 10:00–18:00 IST

How we handle complaints

We acknowledge every complaint within 48 hours of receiving it and resolve it within one month, as required by the rules above.

Please include your order number, the date of the order, and what went wrong. It helps us resolve things faster.

Escalation

If you are not satisfied with the outcome you may escalate to the National Consumer Helpline on 1915, or file a complaint at consumerhelpline.gov.in.