Terms & Conditions

Last updated: 2026-08-01. This policy applies to all orders placed on Cahoot.

Cancellations

Ready-to-ship pieces can be cancelled for a full refund any time before dispatch. Email us with your order number and we will confirm in writing.

Made-to-order, personalised and engraved pieces enter production shortly after payment. These can be cancelled within 24 hours of ordering. After production begins they cannot be cancelled, because the piece cannot be resold.

Returns

Ready-to-ship pieces may be returned within 7 days of delivery, unworn, undamaged and in the original packaging with all certification. Raise a return by email or phone before sending anything back.

For hygiene reasons earrings cannot be returned unless they arrive faulty.

Personalised and made-to-order pieces are not returnable except where the item is faulty, damaged in transit, or not what you ordered.

Faulty or damaged items

Tell us within 48 hours of delivery, with photographs. If the fault is ours we will repair, replace or refund in full, and we pay the return shipping.

How refunds are paid

Approved refunds are issued to the original payment method. We initiate the refund within 3 business days of approving it. Your bank or card issuer then takes a further 5 to 10 business days to post it, which is outside our control.

Shipping charges are refunded only where the item was faulty or sent in error.

Contact

Cahoot, Surat, Gujarat, India
Phone: +91 97122 42300 / +91 99093 10058
Email: hello@maisoncahoot.com
Hours: Monday to Saturday, 10:00–19:00 IST